Q: For IShop International can I request purchase from ANY online site

A: Yes, you can, but be sure you are requesting an item from an authentic seller. IShop International may decline your request for purchase from any site that seems unreliable or suspicious. In case you do purchase from a fraudulent seller, it is a very lengthy process to get your money back, so it is always better to stick with sites that are reputable. If you are unsure, you can always do an online search of theseller's name to check their history. This is always a SAFE ONLINE SHOPPING PRACTICE :)!

  

Q: How can I know if website will charge me sales tax?

A: THis can be a bit tricky. Basically if thesite is part of a department store chain like, macys.com, gap.com, forever21.com, etc. you can be sure you will be charged sales tax. Also if the seller is located in New Jersey they will charge sales tax. Most sites will mention their sales tax policy. Simply if the company charges sales tax in New Jersey, you will be charged U.S. local sales tax on your order.

  

Q: What will I pay, are there any hidden / extra costs?

A: You will pay the amount mentioned in your order quote. In case there was an error in the information you entered, we will review your quoteand send you an updated one before confirming you purchase. Once your purchase is confirmed, you will not have to pay anything else. The only exception may be in case where the calculated weight of the item is GROSSLY DIFFERENT from the actual weight of the item. In some localities you may need to pay OCTROI. OCTROI charges are not covered by us, you will have to pay the octroi at the time of delivery.

  

Q: What if the item is not what I wanted?

A:There are 2 secnarios
1) We purchased the wrong item for you - THis is our mistake, we will replace the item for the correct item for free, and may even throw in a little bonus for the inconvenience.

2) The seller ships the wrong item - we will help facilitate the return of the item.

  

Q: What if the item is broken in transit?

A: All shipments via our express carriers are insured with a declared value of up to $100. If the declared value is more than $100, you may request additional insurance. Additional insurance charges at therate of 2% of the item puchase price.

PLEASE REMEMBER IF THE ITEM IS NOT AS DESCRIBED OR BROKEN IN TRANSIT - DO NOT ACCEPT IT DELIVERY _ SEND IT BACK WITH THE COURIER.

  

Q: Can I purchase something as a duty-free gift?

A: An item may be sent as a duty-free gift provided that:
1) The value of theitem does not exceed $200
2) The item is paid for in USD using a U.S. registered credit or bank card
3) The item is addressed to a person in India other than yourself

  

Q: What is the guarantee of the products?

A: We will guarantee that the item you order will reach you within 30 days or you will receive a full credit of your amount paid. Any product warranty etc. must be taken up with ethe original seller or manufacturer of the product.